THE INFORMATION WE COLLECT
Personal Information You Provide and How It Is Used
When you visit our Website, you may provide us with personally identifying information (such as name, address, e-mail address, telephone number, and/or credit/debit card information) and other information on a voluntary basis, as more particularly described below. We do not knowingly collect sensitive information, such as Social Security numbers. Please do not send sensitive, personal or confidential information to us directly through the Website, or by email to any of the contact email addresses listed on the Website. Examples of instances in which we may collect personal information include:
Donate: If you make a donation through the Website via the “donate” button, you will be asked to provide certain personally identifying information, such as your phone number, name and home address, as well as your credit card billing information, in order to process the donation. Unless you opt to donate to us on a monthly basis, the credit card information that you provide at the time of donation is used only to process your donation and will not be stored or used for any other purpose. Please note that we work with third parties to process your payment transactions, and any information you share may also be shared with such third parties.
Ticket Purchase: If you opt to purchase a ticket for an event at the United Palace of Cultural Arts, you will be directed to a third-party Website and will be required to provide them with a variety of personally identifiable information, including your name, home address and credit card information.
Booking Request: If you would like to host an event at the United Palace, you will first be required to submit a “booking request” form. If you opt to submit a booking request, you will be required to provide us certain personally identifiable information.
Career Openings: The Website may list United Palace of Cultural Arts job openings. If you opt to apply for any of these jobs, you will be asked to provide us certain personally identifying information.
Email Updates: We provide visitors to the Website the option to “stay in touch” with the United Palace of Cultural Arts by providing us with your email address. If you provide us with your email address, you will periodically receive emails from the United Palace of Cultural Arts; you may unsubscribe from these emails at any time by using the link provided in the footer of all the email.
Contact Us: If you contact us through the email address link provided on the Website, we will collect your email address, as well as any other additional information you may provide in your communication with us. We will use the information you provide to contact you back and to respond to your inquiries.
Personal and Non-Personal Information We Collect by Automated Means
And How We Use It
We also collect certain non-personal information (data in a form that does not support direct association with any specific person or individual) by automated means when you visit the Website. Much of this information is collected through the use of third-party tracking services, which includes Google Analytics. The information collected may include usage information, such as the numbers and frequency of users to the Website, pages visited, web browsing histories, online purchases and searches, social networking activities and similar data. When gathered, this data, if used, is used in the aggregate, and not in a manner that is intended to identify you personally. This type of aggregate information may be shared with third parties at any time. In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including “cookies” and IP addresses, as further explained below.
Cookies
A cookie is a piece of information that a web server may place on your computer when you visit a Website. Cookies are commonly used by Websites to improve the user experience. Many cookies last only through a single Website session, or visit. Others may have an expiration date or may remain on your computer until you delete them. United Palace of Cultural Arts uses “session cookies” so that we can properly verify a user’s identity as they move from one page to the next, including hotel microsites and charity pages. We may also use cookies for other purposes, such as to identify and authenticate visitors, to maintain continuity during a user session, or to gather data about the usage of our Website for research and other purposes. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all the features on our Website. Our cookies do not gather personally identifiable information. In some cases, United Palace of Cultural Arts may also use another company to operate web servers for our Website. United Palace of Cultural Arts uses the cookie information gathered by these companies in the same manner as stated in this Privacy Policy.
Web Beacons
Certain pages on the Website contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. Web beacons also may be used to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web beacons may also recognize when the email was opened, how many times it was forwarded, and which URLs (links within the email) were clicked.
IP Addresses
When you visit and interact with the Website, United Palace of Cultural Arts and third parties with whom we have contracted to provide services for us may collect Internet Protocol addresses (each an “IP Address”), as well as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number that certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our service. We may use this information to enhance our Website or for other lawful purposes.
Do Not Track Notice
Some web browsers incorporate a “Do Not Track” feature that signals to Websites that you visit that you do not want to have your online activity tracked. How browsers communicate and respond to the Do Not Track signal is not yet uniform. For this reason, like many web Websites, the Website do not currently respond to or alter their practices in response to a Do Not Track signal.
HOW WE MAY SHARE YOUR INFORMATION
We may disclose all of the information (described herein) that we collect, as stated in this Privacy Policy including in accordance with the terms set forth in this section. United Palace of Cultural Arts works with a variety of third-party partners in order to allow us to make the Website available to you, to host and store the information we collect from you, to collect and process donations, and to provide certain functionality and features. Except as stated in this Privacy Policy, we do not reveal personally identifiable information about you to third parties for their independent use unless:
(1) you expressly authorize United Palace of Cultural Arts to do so,
(2) it is necessary to allow United Palace of Cultural Arts and its service providers or agents to provide services on United Palace of Cultural Arts’ behalf,
(3) it is to provide products or services to you,
(4) it is disclosed to entities that perform marketing or data aggregation services for United Palace of Cultural Arts,
(5) it is necessary in connection with a sale of all or substantially all of the assets of United Palace of Cultural Arts or the merger of United Palace of Cultural Arts into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which United Palace of Cultural Arts is not the survivor,
(6) United Palace of Cultural Arts is required or permitted to do so for any or all of the following reasons: (i) to comply with a subpoena, legal process, government request or any other legal obligation, (ii) to prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of the Website or our network, and/or (iii) to protect the rights, privacy, property, business, or safety of United Palace of Cultural Arts, its partners and employees or the visitors to the Website.
HOW WE ATTEMPT TO SAFEGUARD YOUR INFORMATION
We maintain – and ask that any third-party partners who may store information on our behalf to maintain – administrative, technical, and physical safeguards for the Website designed to protect your personal information against theft, loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information that we collect from you. However, no Website, application or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personally identifying information obtained through the Website and we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us.
CHILDREN’S PRIVACY
We do not knowingly collect, use, or disclose personally identifiable information about visitors younger than 13 years of age. If you are under the age of 13, you are expressly prohibited from accessing/viewing the Website. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at so that we may delete your child’s information.
THIRD PARTY WEBSITES, LINKS TO OTHER WEBSITES
We may also provide links to a variety of third-party social media sites and/or Websites – such as Instagram, X (formerly Twitter), and Facebook – as a service to you, and in order to provide you additional information and/or content related to the work that we do, or additional venues in which you can learn about and discuss the activities of United Palace of Cultural Arts. Additionally, some of the functionality included on the Website – like our streaming services – are provided by third parties. For example, if you opt to “live stream” some of the programs offered, you will be redirected to third party Websites. Please note that we have no affiliation with any of these other parties and/or Websites and cannot control and are not responsible for the information collection, use, and disclosure practices of such third parties; we encourage you to review and understand their privacy practices and policies, if any, before using providing any personally identifying information to them or initiating any financial transactions. We are not responsible for the content or information of these Websites, or any other use of the linked Website.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to revise this Privacy Policy at any time by updating this posting. Please check back regularly and to see if there have been any changes to this policy, which you can determine by reviewing the Effective Date listed below. By continuing to use the Website after those changes become effective, you agree to be bound by the revised Privacy Policy.
HOW TO CONTACT US
If you have any questions or comments about this Privacy Policy, or if you would like us to update or correct information you have provided to us, please contact us by email at You also may write to us at: info@unitedpalace.org
EUROPEAN UNION AREA, SWITZERLAND AND UNITED KINGDOM USERS
The following provisions applies only to users residing in the European Union Area (“EEA”), Switzerland and the United Kingdom (“UK”). Please note, in May of 2018 a new data privacy law known as the EU General Data Protection Regulation (“GDPR”) went into effect. Pursuant to GDPR, we are required to provide those residing in the EEA, Switzerland, and the United Kingdom (hereinafter, the “EU Users”) additional information and rights related to the “Personal Data” we collect about them. We summarize such information and rights below.
WEBSITE OWNER
United Palace of Cultural Arts (the Data Controller) is the owner and operator of the Website.
PURPOSE FOR INFORMATION COLLECTION
As noted in this Privacy Policy, you may visit our Website without being required to provide us with any Personal Data. However, should you decide to provide such information, the information we collect will be used to meet your requests, or to provide you with the applicable information or service requested, and as further described herein.
LEGAL GROUNDS FOR PROCESSING PERSONAL DATA
United Palace of Cultural Arts will process personal data that we receive from EU Users on the ground that it is in our legitimate interest for the effective administration of the Website, or to fulfill and/or address your requests.
YOUR INFORMATION AND YOUR CHOICES; WITHDRAWAL OF CONSENT
GDPR provides EU Users with additional rights in respect to the Personal Data we hold about you, including the right i) to be informed about the Personal Data we have collected, and ii) to request a copy of the Personal Data, and iii) to have your Personal Data deleted, and iv) to lodge a complaint about our processing of your Personal Data with your local supervisory authority. Upon appropriate written request we will update or amend your Personal Data, but we reserve the right to use any information previously obtained to verify your identity or take other actions that we believe are appropriate and lawful. You may access, correct, or request deletion of your Personal Data – or request that we stop any processing of your Personal Data – by contacting us at the address listed above. We will respond to your request within a reasonable timeframe.
Please note we may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. Additionally, there may be circumstances in which we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided in data protection legislation in general, and GDPR in particular. Finally, please note that we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you, but we will make the request on your behalf for such removal/deletion.
CHILDREN’S PRIVACY/NOTE TO PARENTS OF CHILDREN RESIDING IN THE EEA, SWITZERLAND AND UK
The Website do not intentionally or knowingly collect, use, or disclose personally identifiable information about visitors to our Website that are less than 16 years of age. If a child under the age of 16 submits information to us through any part of the Website and United Palace of Cultural Arts becomes aware that the user submitting the information is under the age of 16, the information provided will be deleted as soon as it is discovered and not used for any purpose. If you are the parent or guardian of a child under 16 years of age and believe that they have disclosed personally identifiable information to us, please contact us at the address below and be sure to include in your message the same username and password and/or email address that you believe your child submitted, if applicable:
PRIVACY POLICY EFFECTIVE DATE
This Privacy Policy is effective as of July 15, 2019.